Thought I'd post this for anyone who might need the info.
We use Iwata airbrushes for our airbrush makeup. Have been using them for several years, they are workhorses, I wouldn't recommend any other brand.
This year was the first year we had any trouble with them, I had two of our makeup artists complaining that some of the brushes weren't working well, regardless of them cleaning them thoroughly. So at the end of the season I ended up with a few brushes that I figured I would fiddle with and see if I could diagnose the problem. After a couple hours of thorough cleaning and inspection, I gave up, they were working, just not how they typically do.
So I visited the Iwata website, and found that they offer a professional cleaning/ repair service for $25 I called them, they gave me a return authorization, and off went 4 brushes to them.
For the $25 they go through the brushes completely, professionally clean, and replace any necessary parts (extra charge for parts). I just received them back, good as new. Here's the info:
REPAIR RETURN OR WARRANTY CLAIMS PROCEDURE
For returns or repairs please call 503-253-7308 ask for an RA (return authorization number) then mail, Fed-Ex or UPS your airbrush or air compressor to:
Iwata Medea, Inc.
1336 N. Mason
Portland, OR 97217
Attn: Repair/RA#_______
** Remember to include your RA#, name, address, phone number, and brief description of the problem or repair desired.
Also, some more fyi, when I was talking on the phone with one of their reps, and explaining what we use them for, I mentioned that we use both the eclipse and the revolution models, and that although less expensive the revolutions seem to work better for the makeup. She let me know that she had heard that from others as well. So, if you're going to buy any brushes, check out the Iwata Revolution.
Even more fyi, during the season one of our makeup artisits replaced the nozzle in one of the eclipse's, one that ended up not working so well. Be very careful to only use the .5 nozzle, not the .3, it's hard to tell the difference between the two (especially with bad eyes).
And heres the major FYI...even if your makeup artist is telling you that they clean the brushes, and you're having problems, they are probably not cleaning them enough. Clean, clean, clean...between colors, between uses, between different types of makeup, and probably several times each night as they are using them...preventative maintenance goes a long way!
All in all, as I said above, we love the Iwata brushes, have tried others with not much success. Would highly recommend to anyone looking at buying equipment. I'm glad I found out that they offer this cleaning/repair service, and figured there are others out there who would like to know about it.
Chris
We use Iwata airbrushes for our airbrush makeup. Have been using them for several years, they are workhorses, I wouldn't recommend any other brand.
This year was the first year we had any trouble with them, I had two of our makeup artists complaining that some of the brushes weren't working well, regardless of them cleaning them thoroughly. So at the end of the season I ended up with a few brushes that I figured I would fiddle with and see if I could diagnose the problem. After a couple hours of thorough cleaning and inspection, I gave up, they were working, just not how they typically do.
So I visited the Iwata website, and found that they offer a professional cleaning/ repair service for $25 I called them, they gave me a return authorization, and off went 4 brushes to them.
For the $25 they go through the brushes completely, professionally clean, and replace any necessary parts (extra charge for parts). I just received them back, good as new. Here's the info:
REPAIR RETURN OR WARRANTY CLAIMS PROCEDURE
For returns or repairs please call 503-253-7308 ask for an RA (return authorization number) then mail, Fed-Ex or UPS your airbrush or air compressor to:
Iwata Medea, Inc.
1336 N. Mason
Portland, OR 97217
Attn: Repair/RA#_______
** Remember to include your RA#, name, address, phone number, and brief description of the problem or repair desired.
Also, some more fyi, when I was talking on the phone with one of their reps, and explaining what we use them for, I mentioned that we use both the eclipse and the revolution models, and that although less expensive the revolutions seem to work better for the makeup. She let me know that she had heard that from others as well. So, if you're going to buy any brushes, check out the Iwata Revolution.
Even more fyi, during the season one of our makeup artisits replaced the nozzle in one of the eclipse's, one that ended up not working so well. Be very careful to only use the .5 nozzle, not the .3, it's hard to tell the difference between the two (especially with bad eyes).
And heres the major FYI...even if your makeup artist is telling you that they clean the brushes, and you're having problems, they are probably not cleaning them enough. Clean, clean, clean...between colors, between uses, between different types of makeup, and probably several times each night as they are using them...preventative maintenance goes a long way!
All in all, as I said above, we love the Iwata brushes, have tried others with not much success. Would highly recommend to anyone looking at buying equipment. I'm glad I found out that they offer this cleaning/repair service, and figured there are others out there who would like to know about it.
Chris
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