Complaints - we have had a few. Not many but in my time we have heard everything from "someone touched me" to "no one touched me".
Our target audience is a 21 year old male in a group of 3 or more. There are many complaints from this kind of group due to the psychological aspects of the group and the male ego.
Having said that, we hear things like
"someone touched me" or "no one touched me"
"That was it?" Even though on screen video you could see him or her get the crap scared out of them on several occasions.
"I didn't like the crawling"
"I didn't like that I couldn't see"
"I didn't like that I got that scared"
"I didn't like that I was not scared enough"
"I didn't like (insert everything that you worked on for the past 11 months)"
Complaints you will have every night that you are open. It is how you deal with them. I usually have a snappy comeback to every silly complaint. Real complaints I offer one of two things. More tickets to come back another night or something of equal value (ie t-shirt, hot dog, blah blah blah). Most take the tickets and I see them on another night. Not everyone has a good night. It may be that their day was crappy and their friends forced them to come. If I can get them back on a night and they have a good time, they will tell all their friends good things instead of bad.
Thanks,
Binky
Our target audience is a 21 year old male in a group of 3 or more. There are many complaints from this kind of group due to the psychological aspects of the group and the male ego.
Having said that, we hear things like
"someone touched me" or "no one touched me"
"That was it?" Even though on screen video you could see him or her get the crap scared out of them on several occasions.
"I didn't like the crawling"
"I didn't like that I couldn't see"
"I didn't like that I got that scared"
"I didn't like that I was not scared enough"
"I didn't like (insert everything that you worked on for the past 11 months)"
Complaints you will have every night that you are open. It is how you deal with them. I usually have a snappy comeback to every silly complaint. Real complaints I offer one of two things. More tickets to come back another night or something of equal value (ie t-shirt, hot dog, blah blah blah). Most take the tickets and I see them on another night. Not everyone has a good night. It may be that their day was crappy and their friends forced them to come. If I can get them back on a night and they have a good time, they will tell all their friends good things instead of bad.
Thanks,
Binky
Comment