I want to start this thread by pointing out I don't own a haunt (yet), more often than not I am simply an actor who craves high quality costumes/ masks in an effort to look as good as possible.
The only silicone mask I ever owned was the one I made a few years ago. This year I volunteered for a few 1 night charity events, and wanted something special.
I was lucky enough to pick up an SPFX Chopper Mask with hands locally. Mask and hands are top notch, the teeth however, are particularly subpar. They are very fragile, and dont fit real humans.
I contacted SPFX about them, and asked if after the season was over, I could send them in to be looked at for repair, and possibly trade them in for a small fee for a newer model that might be more sturdy. Rather than ask me about the product itself, and what the issue was, the REP from SPFX questioned how/where I got the mask, and whether I purchased it on Ebay.
I informed them that the mask was NOT purchased on ebay, but from a person in my town. Apparently without even reading my response, they told me
""Those are fake or stolen masks, all of his masks rip I would ask eBay for your money back. We have evidence of the theft with a past employee. I a family member is in law enforcement and he is looking into filing charges. We will not work on or fix anything he has touched. Sorry""
This reads to me like an excuse to get out of looking at a poorly manufactured product. Not once did they ask who "HE" was, so im not sure how they can say "THEY WONT LOOK AT ANYTHING HE HAS TOUCHED".
If they had ANY evidence of the mask I showed him being stolen, why wouldn't they ask me to take it to the police with whatever evidence they have (which I would gladly do)...I do have the guys name and number. However along with a poorly written email, they felt it would be better to just tell me 'family members' are in law enforcement and are LOOKING INTO filing charges???
I don't EXPECT them to replace the teeth, but I do expect a company to not feed me a bunch of bullshit when I email them asking for help or guidance.
So has this company gone down the shitter or what?
The only silicone mask I ever owned was the one I made a few years ago. This year I volunteered for a few 1 night charity events, and wanted something special.
I was lucky enough to pick up an SPFX Chopper Mask with hands locally. Mask and hands are top notch, the teeth however, are particularly subpar. They are very fragile, and dont fit real humans.
I contacted SPFX about them, and asked if after the season was over, I could send them in to be looked at for repair, and possibly trade them in for a small fee for a newer model that might be more sturdy. Rather than ask me about the product itself, and what the issue was, the REP from SPFX questioned how/where I got the mask, and whether I purchased it on Ebay.
I informed them that the mask was NOT purchased on ebay, but from a person in my town. Apparently without even reading my response, they told me
""Those are fake or stolen masks, all of his masks rip I would ask eBay for your money back. We have evidence of the theft with a past employee. I a family member is in law enforcement and he is looking into filing charges. We will not work on or fix anything he has touched. Sorry""
This reads to me like an excuse to get out of looking at a poorly manufactured product. Not once did they ask who "HE" was, so im not sure how they can say "THEY WONT LOOK AT ANYTHING HE HAS TOUCHED".
If they had ANY evidence of the mask I showed him being stolen, why wouldn't they ask me to take it to the police with whatever evidence they have (which I would gladly do)...I do have the guys name and number. However along with a poorly written email, they felt it would be better to just tell me 'family members' are in law enforcement and are LOOKING INTO filing charges???
I don't EXPECT them to replace the teeth, but I do expect a company to not feed me a bunch of bullshit when I email them asking for help or guidance.
So has this company gone down the shitter or what?
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