BBB Complaint

[HauntedWebby]

Yep and I ment it to be.

When it comes the the BBB themselves I don't care what they think. They are a non-profit that is trying to get money out of me to get rid of the complaint. They have no real authority. Now if it was the Consumer Protection Agency of Utah, then I'd be a little more careful about my words.

And yes he is clUCK you many times Stupid spell check took the wrong version of my mis-spelled word

[geckofx]

Be the bigger person, give the guy his money back, wipe your bottom with it first of course. Write him an apology letter something to this accord.

Dr. Sir,

We apologize for your experience at our attraction. We strive to meet all of our customers expectations throughout the short time we are open. We understand this is no always possible and do hope you will except out sincerest apologies for the experience you had at our event.

In response to you inquiry we have refunded you money in full along with a few dollars to cover gas and other cost on your trip to our attraction. We consider this matter resolved and thank you for your patience in dealing with this matter.

Please do understand however that while we are conceding to your demands we will also impose our own sanctions regarding this issue. Please do not come to our event next year, nor any year there after. If you do come on our property during any month of the year we will have a Police escort remove you from the property and file charges for trespassing.

Thank you,
Billy Bob
The great haunted house in the sky

Be the bigger person, the MUCH bigger person. This guy's $40 or whatever it was is not worth it. Go above and beyond what he expects and then crush him like the little pathetic bug he is.


Freddie

[Jim Warfield]

Of course Freddie, Webby will be also needing the A-hole's home address to make the refund.........."I know where you live!"
Reading Webby's one post was an eye-opener for me! I assumed most of my customers are actually customers eager to become my patrons, I just have to be nice to them,give them stimulating entertainment for their dollars and the whole wonderfull seven-layer frosted cake will automatically fall into place by itself.

Of course there are a few sour pusses that no one and nothing will ever begin to please.

"Here's your refund plus $50.oo plus a limo ride back home."
"Well it had better be a brand new limo!"

[HauntedWebby]

We have his name and address. Now I'll be the bigger person by not giving a copy of that to our cast.

We have added his photo and name to our Banned for Life board in the ticket booth. So he sits next to a chick that tried to pass counterfeit money to us last year.

The only reason I was concerned with this in the beginning is because I thought the BBB was a state agency. But their whole point to to extort money out of businesses. If they don't remove the complaint from their website we will go to the real state agency with a complaint against them. When it comes right down to it a business can do what ever then pay them off for the complaint to disappear. Also they post it publicly before getting both sides of the story, which could hurt a business before all the facts are known. The true state agency that can actually do something does not do that.

[shawnc]

Be sure to use this next year

Be sure and use the fact that you scared someone too much this year in next year's advertising. Does anyone know the law regarding whether she can quote him? And remember, he was the one that made the big fuss and brought the matter out in public. She isn't invading his privacy.

[Old Tree Studios]

Just out of curiosity, we checked the BBB website. Lazarus Maze is listed as a business in Ogden, UT but has no complaints against it.

Perhaps the BBB read the guys letter and agreed with you that he is a whack-job. The Maze looks squeaky clean to me.


Here is a link to the report.

http://www.saltlakecity.bbb.org/comm...l?bid=22214925

[Kevin Dells]

Webby a few more thoughts to ponder in response to Mr i want my money back.

As any guest has ever wanted their money back because we sacred them to badly OR the parent who has no brains in their head when they bring young children through when our signage and website clearly suggest we run a PG show not recommended for children under 13 years old.

Its very simple to explain.
Mam, when i have 2000 people in line waiting to get in and my actors are doing their best to give the other 1998 people their moneys worth or they will complain that the shows not scary enough,well i have to side with the majority here!

if you want to do the meet and greet with Casper don't come to one of the highest ranked haunts in the state thinking you"ll find him here,just not going to happen. You don't get to be one of the best around by shaking hands with the patrons!

We do what the crowd pays us to do,we use everything in our little bags of sinister to give them the product they so desire and if you want to bring your 5-6 year old to experience this well then good for you! I hope Little jimmy sleeps right between you and your husband until he's 35!

I meen seriously how do you scare when theres huge lines of people demanding you to do what you do best,sorry but im going to make the children cry evertime!

As far as the security issue, thats a judgement call every single haunt owner makes all across the nation! We protect our people because bad stuff does happen to them!

Webby check your messages

[Jim Warfield]

I once had a customer make it 2/3 of the way through the house THEN want his money back because it wasn't "Scary" but he refused to take that one more move that would have provided him with that scare (almost 98% guaranteed!)
I escourted him out of the house.
I left the video camera recording while I did this. Later I played the tape to see what was said about this by the girls he came here with:" Boy is he stupid!" "I can't believe him!" "Why did he say that? Is he really that scared?"
"I know Jim really well, he sat near me in study hall when we were in high school."
??????? I never saw that woman before in my life! She seemed quite a bit younger than myself...strange!?
A wanna be groupy?

[Lord Barnabus]

No Refund

Webby, the letter you wrote is fine. There is no way in hell I would even consider giving this guy a refund. I can't believe someone on this board thinks you should give him his money back, PLUS gas money.

I've dealt with the BBB in my city regarding something that happened at the music store I worked at for eight years. The BBB doesn't give a crap about the businesses they deal with. They wouldn't even listen to our side of the story. In fact, the person who complained did not even do a business transaction with us, but complained about something that had no relativity to our business at all.

Keep us updated on what happens.

[MMManiac]

We had a guy a few years back trash talk our haunt after going through and complained about the two hour wait. He e-mailed me complaing as well. I appologized to this guest and did indeed give him a refund plus tickets to come back and hopefully have a better experience. At first the guy refused the tickets and then decided the next day to take them ( we gave them 12 total for their group that came through that night.) Now this guy did not deserve anything out of us but we treat each customer like a valued guests regardless how they act. This man was so pleased witht he way we repesoned he went on to tell alot of people about his great experience he had at our haunt. After future conversations I found out he owned his own business and now he is one of our biggest sponsors! Moral here... TREAT EVERYONE AS A GUEST NO MATTER HOW THEY ACT! We go with the Disney approach and will do everything in our power to give every guests the best experience possible.

Sean

[Terrorknight]

BBB Complaint

Never give a refund for any reason. If that is your policy stick with it. The BBB can go screw ! In my opion giving someone a refund is also showing guilt , you did nothing wrong so why would you give a refund. At our haunt we have never refunded money in 14 years and never plan to. A haunted house is what it is , people need to know themself enough to know if they can handle it or not .

[squatdaddy]

My Reply ....

... Our acting age starts at age 5 and we feel he over stepped the boundaries of good manners.

....

Webby, just a quick business note.... as mentioned the letter above this response is not only terse but also very appropriate ... your letter offers way to much info... I have been in business a LOOOOONG time and the more you offer is the more rope you have to hang yourself... don't do it!!! I highlighted a section that you offered as a potential red flag... this one could potentially get you investigated and there was little reason to define this much detail... "zero tolerance to profanity" would suffice if you felt the need to defend your actions... I am not trying to be antagonistic just always remember the golden rule -CYA!!!

[HauntedWebby]

That's funny old tree when the complaint first came in and we searched to see if we was in the BBB database it came up as Lazarus Maze Lawn Service.

I'm not worried Daddy. Our first year we was investigated by child services. Which was kinda ironic because we didn't have any kids till this year. Our young actor works in the same room as a parent and is always away from the crowd. The bad thing about voices is they travel long distances.

One of the things I love about Utah is their labor laws. When you are seasonal (7 months or less) then fair labor laws do not apply. I learned this last year when a volunteer tried to sue us. You can actually pay some one 10 cents an hour or less and it's legal! Even child labor laws do not apply. Now since all of our people are contacted volunteers we had to have the state approve the contracts.

[texaschainsaw]

What did he say was said about his girlfriend?

[HauntedWebby]

What did he say was said about his girlfriend?

He asked if she was old enough to go through the haunted house. We ask everyone no matter how old you are.