There are all kinds of different avenues now for your customers to post reviews online.
Facebook, Yelp, Google, whatever.
I've looked around at some of the Facebook pages for haunted houses out there and have seen apparently different policies in how to handle bad reviews.
I've seen some haunt pages that have removed the review section entirely.
I've seen some haunt pages address every review, good and bad.
I've seen some haunt pages ignore (not reply) to the negative reviews.
We all pour our hearts, souls, cash, and time into our haunts and it's tough to get a bad review.
What's your policy for replying?
Thanks
Facebook, Yelp, Google, whatever.
I've looked around at some of the Facebook pages for haunted houses out there and have seen apparently different policies in how to handle bad reviews.
I've seen some haunt pages that have removed the review section entirely.
I've seen some haunt pages address every review, good and bad.
I've seen some haunt pages ignore (not reply) to the negative reviews.
We all pour our hearts, souls, cash, and time into our haunts and it's tough to get a bad review.
What's your policy for replying?
Thanks
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