Unfortunately there are quite a few vendors that shouldn't have a company to begin with. If you take a person's money and aren't able to provide a service or product then the customer deserves their money back. If the customer doesn't get a refund, it's called stealing and this is a crime. It would be like if you went to Mcdonald's and ordered a double cheeseburger. You get to the window and the employee takes your money, but doesn't give you a double cheeseburger. Mcdonald's would be out of business pretty fast.
If a company doesn't have time to take a few minutes to respond to customers then they most likely aren't going to take the time to make your product. Any company that steals from customers should be banned from all haunt conventions and deserves to fail. Why do so many haunters accept companies not providing a product on time or at all? Isn't it funny how these dead beat companies want your money right away, but take their sweet time making the product and have the audacity to complain about you not contacting them. Unless the owner has a disease that causes him to not be able to provide a product or is dead then there's really no excuse. If you can't provide the product on the date you promise then the customer deserves their money back.
If a company doesn't have time to take a few minutes to respond to customers then they most likely aren't going to take the time to make your product. Any company that steals from customers should be banned from all haunt conventions and deserves to fail. Why do so many haunters accept companies not providing a product on time or at all? Isn't it funny how these dead beat companies want your money right away, but take their sweet time making the product and have the audacity to complain about you not contacting them. Unless the owner has a disease that causes him to not be able to provide a product or is dead then there's really no excuse. If you can't provide the product on the date you promise then the customer deserves their money back.
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