Kelly's post about the couple driving and hour and not making it past his first room reminded me of something we have started doing. We are offering flashlight tours for anyone requesting them. We have generated more good will AND return customers with this simple gesture. Many times parents will buy 4 or 5 tickets only to have one child not be able to make it through. By offering a no-scare guided tour we have found that they are extremly grateful that they didn't just waste $50-75. We have had some of these people come back later in the season for another, non-guided tour. We had one group return the next year with 20 people to go through (some guided, some not).
Just a reminder that it isn't always about the scare but providing entertainment.
Just a reminder that it isn't always about the scare but providing entertainment.

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