Originally posted by Jim Warfield
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As a personal policy I immediately break character and warn the customer of their transgressions. If they are a cool person they'll understand, if not, they'll only get themselves in trouble by repeating their offense.
Here is my rational:
You have auditioned and or put hard work and time to get ready and get your scene set up. A customer hiding in your scene is ruining your scare. A customer "taking advantage" of the scene will undoubtedly endanger themselves or others.
Perhaps they are hiding in your running path and will cause you to injure yourself and them. They maybe hiding in the path of a prop and could get seriously injured. They might injure another in their group and cause an major incident. Any number of scenarios you might never imagine could happen, so handling the situation seriously is the only way to dissolve it. This is why I break character to address the customer who tries to steal my scares.
The last incident in which a costumer tried to run ahead of his group at my haunt ended with him running forehead first at full speed into my chainsaw. Was it my fault? Absolutely not, I was doing my job and scaring with my cues, in this case a shadow on the wall that gave me the signal the group was about to pass. This guy (shorter man) turned the corner as I lunge and ends up feeling the full force of my rush coupled with his drunken sprint. In this case I broke character to make sure he was okay, he had been warned once so he knew it was against the rules.
So to sum up, I advise you to always stop an intruding customer, you worked hard to be where you are, and if you allow a customer to do what they please, they'll only ruin your scene or someone's body.
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