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I tried many ways to write this without being to formal. I sat here thinking a post like this on a forum meant to be fun and relaxed, but i owe it to you all to be honest and open. I have been quiet in my posting for the last few days, not because i have nothing to say, rather i needed to be informed to write the following:
I took the majority of the last few nights going over posts concering vendor-buyer relationships, customer service problems, broken promises and by estimating some of the posts, thousands and thousands of lost dollars. Reading all of these greivences almost gave me a panic attack because of the virtualy non existant margin for error Haunt tactics or any new company for that matter has in this industry. I am in no way condeming myself or anyone else, nor am i saying haunt owners have no compassion for human error, but i am saying steps need to be taken to avoid this. After Talking with the crew and reading what i have, We as a company decided we are going to limit the amout of FULL ZOMBIE COSTUME orders to 100. That does not mean 100 orders in total. we will still have masks,gloves and other items with no set limit as of now. This number was set based on the orders we already recieved and the time it takes to produce these costumes the right way without skimping in any area. We need to find OUR out-put capabilities so we do not run into problems with not filling orders and refunds and such. There is a huge difference between risk and suicide. for us just starting out unlimited orders is suicide. i am also not willing to risk the reputation of my partners, haunt tactics or myself just because of the cash flow. i will look at each and everyone of my customers needs and order as an individual, not as a dollar sign. i hope reading this has built some sort of trust in Haunt Tactics and myself. this is not meant to scare anyone away or make you think we doubt ourselves. i would like to think our products will speak for themselves. customer service and business repor is what needs to be constantly worked on to say above average. Anything you have to say is appreciated. this was done to benifit our customers and stop the growing trend in this industry. i look forward to meeting you all at the show
sincerly
Tim
I took the majority of the last few nights going over posts concering vendor-buyer relationships, customer service problems, broken promises and by estimating some of the posts, thousands and thousands of lost dollars. Reading all of these greivences almost gave me a panic attack because of the virtualy non existant margin for error Haunt tactics or any new company for that matter has in this industry. I am in no way condeming myself or anyone else, nor am i saying haunt owners have no compassion for human error, but i am saying steps need to be taken to avoid this. After Talking with the crew and reading what i have, We as a company decided we are going to limit the amout of FULL ZOMBIE COSTUME orders to 100. That does not mean 100 orders in total. we will still have masks,gloves and other items with no set limit as of now. This number was set based on the orders we already recieved and the time it takes to produce these costumes the right way without skimping in any area. We need to find OUR out-put capabilities so we do not run into problems with not filling orders and refunds and such. There is a huge difference between risk and suicide. for us just starting out unlimited orders is suicide. i am also not willing to risk the reputation of my partners, haunt tactics or myself just because of the cash flow. i will look at each and everyone of my customers needs and order as an individual, not as a dollar sign. i hope reading this has built some sort of trust in Haunt Tactics and myself. this is not meant to scare anyone away or make you think we doubt ourselves. i would like to think our products will speak for themselves. customer service and business repor is what needs to be constantly worked on to say above average. Anything you have to say is appreciated. this was done to benifit our customers and stop the growing trend in this industry. i look forward to meeting you all at the show
sincerly
Tim
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