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Ok guys TransWorld is right around the corner and I want everyone to stop and think and ask yourself these 2 questions.
1... Who did you right and made you happy?
2... Who bent you over the fence and took your money?
The reason I bring all this up is for all the good, hard working vendors out there who go out of their way to see that your/we're happy. It's simple they need us and we sure as hell need to support them. This past year was nothing more than a nightmare from non delivery to out right lies and props built and welded by the local high school FFA class! It's time to bond together and yell out WE'RE NOT GOING TO TAKE IT ANY MORE! Even seen the movie Enough with Jennifer Lopez? Watch it and learn!
Have you ever noticed some vendors are your best friends and will answer on the first ring only to have them lie and ignore your calls and emails after they have your money in their hand? I will also say this it's part my fault and your fault too when we run to TransWorld and our eyes pop open like a kid at Christmas only to forget how we were done the past season. Everyone knows I tend to be a voice on doing the right thing even if it means losing money. It's time for us to stop with the down time of shitty props and non existant customer service!
Let me throw out a perfect example of an outstanding company with EXCELLENT SERVICE and there are several don't get me wrong! Unit70 we complain that they are not at the show but what we fail to realize they don't have to because they do as a company should and what you see is WHAT YOU GET! When I call and leave a message they return my calls sometimes not right away but they do. Then I place my order and give them my deposit, they ask me when I need it by and never fail to make my deadline. They ALWAYS call to say were sending out your products Shane. I have NEVER ONCE HAD THEM SAY! YOUR STUFF IS READY WE NEED FINAL PAYMENT BEFORE WE SHIP! When I recieve my order they call and say Shane did you get your stuff? Did it arrive in good shape? Are you having any problems with it? After all that they say we will email you your balance THEY NEVER TALK BALANCE TILL THEY SEE I AM 100% happy!!!. Heck if anything I have to hound them to pay them to get them off my books and WHY YOU ASK? Because they treat me just like I treat them and thats with RESPECT AND TRUST! I been in Business 20 years and run my company pretty much by these practices so I must be doing something right.
I know of many other good guys out there that have very same practices I just know Bo and Brady don't care if I use them for examples. You got other great companies out there Edge Designs, Posion Props, Ghostride, Nightscreams, Fright Props and many more you get the idea. Heck take Larry and his magazine I can say he is the ONLY one that does send out what he say's
We should be placing more bigger orders with these smaller companies than looking into spending $50,000 plus with companies that only care about you posting a picture of you rebuilding the shit they sent you. Also we shoud start to get the same items we buy at the show. If it's gray at the show then I liked it and the color DO NOT SEND ME ANY GREEN COLORED SHIT! You guys get where I am going here.
I also say we all should start keeping better contact with others and putting out watch emails for vendors who just don't give a damn about us. This is our money and unlike some vendors who take all year we only have a matter of weeks to make the most of our investments. I wanna add we need to start showing and calling these people out on the show floors because if we can save our brother or sister in this industry heartache and loss of money then we have done a great thing. Bottom line if we can trust them then they should trust us or we as an Industry need to stop doing business with one sided, vendor only rules! It should be trust on both sides. We should stop buying from companies that say half down and half on delivery it's costing us! I will say this I totally respect a vendor to treat new customers with one set of rules but us regular guys that keeps handing out money need's to have a seperate set of rules!
I as always have rambled here but the point is we need to start putting our money with companies who care and respect us. IT'S A TWO WAY STREET! Sticking together is what we need to do.
When you go to the show this year make sure you sew up loose ends, spend money with people that care and want to see you come back again not just spend a boat load and leave you hanging. Something else I encourage everyone to do is video all the crap that's not working then when you go to sue you got it all on tape I have got a dang Hollywood movie but folks video don't lie!!!
Again for the most part our Industry has a great bunch of hard working vendors but it's the fly by night or we are the biggest companies out there and I/we will treat you like I want company! Is what we need to start addressing!
Bottom line lets remember those who took care of us and those who laughed all the way to the bank at our expense! Shane and it's I CARE I REALLY DO! Shane
1... Who did you right and made you happy?
2... Who bent you over the fence and took your money?
The reason I bring all this up is for all the good, hard working vendors out there who go out of their way to see that your/we're happy. It's simple they need us and we sure as hell need to support them. This past year was nothing more than a nightmare from non delivery to out right lies and props built and welded by the local high school FFA class! It's time to bond together and yell out WE'RE NOT GOING TO TAKE IT ANY MORE! Even seen the movie Enough with Jennifer Lopez? Watch it and learn!
Have you ever noticed some vendors are your best friends and will answer on the first ring only to have them lie and ignore your calls and emails after they have your money in their hand? I will also say this it's part my fault and your fault too when we run to TransWorld and our eyes pop open like a kid at Christmas only to forget how we were done the past season. Everyone knows I tend to be a voice on doing the right thing even if it means losing money. It's time for us to stop with the down time of shitty props and non existant customer service!
Let me throw out a perfect example of an outstanding company with EXCELLENT SERVICE and there are several don't get me wrong! Unit70 we complain that they are not at the show but what we fail to realize they don't have to because they do as a company should and what you see is WHAT YOU GET! When I call and leave a message they return my calls sometimes not right away but they do. Then I place my order and give them my deposit, they ask me when I need it by and never fail to make my deadline. They ALWAYS call to say were sending out your products Shane. I have NEVER ONCE HAD THEM SAY! YOUR STUFF IS READY WE NEED FINAL PAYMENT BEFORE WE SHIP! When I recieve my order they call and say Shane did you get your stuff? Did it arrive in good shape? Are you having any problems with it? After all that they say we will email you your balance THEY NEVER TALK BALANCE TILL THEY SEE I AM 100% happy!!!. Heck if anything I have to hound them to pay them to get them off my books and WHY YOU ASK? Because they treat me just like I treat them and thats with RESPECT AND TRUST! I been in Business 20 years and run my company pretty much by these practices so I must be doing something right.
I know of many other good guys out there that have very same practices I just know Bo and Brady don't care if I use them for examples. You got other great companies out there Edge Designs, Posion Props, Ghostride, Nightscreams, Fright Props and many more you get the idea. Heck take Larry and his magazine I can say he is the ONLY one that does send out what he say's
We should be placing more bigger orders with these smaller companies than looking into spending $50,000 plus with companies that only care about you posting a picture of you rebuilding the shit they sent you. Also we shoud start to get the same items we buy at the show. If it's gray at the show then I liked it and the color DO NOT SEND ME ANY GREEN COLORED SHIT! You guys get where I am going here.
I also say we all should start keeping better contact with others and putting out watch emails for vendors who just don't give a damn about us. This is our money and unlike some vendors who take all year we only have a matter of weeks to make the most of our investments. I wanna add we need to start showing and calling these people out on the show floors because if we can save our brother or sister in this industry heartache and loss of money then we have done a great thing. Bottom line if we can trust them then they should trust us or we as an Industry need to stop doing business with one sided, vendor only rules! It should be trust on both sides. We should stop buying from companies that say half down and half on delivery it's costing us! I will say this I totally respect a vendor to treat new customers with one set of rules but us regular guys that keeps handing out money need's to have a seperate set of rules!
I as always have rambled here but the point is we need to start putting our money with companies who care and respect us. IT'S A TWO WAY STREET! Sticking together is what we need to do.
When you go to the show this year make sure you sew up loose ends, spend money with people that care and want to see you come back again not just spend a boat load and leave you hanging. Something else I encourage everyone to do is video all the crap that's not working then when you go to sue you got it all on tape I have got a dang Hollywood movie but folks video don't lie!!!
Again for the most part our Industry has a great bunch of hard working vendors but it's the fly by night or we are the biggest companies out there and I/we will treat you like I want company! Is what we need to start addressing!
Bottom line lets remember those who took care of us and those who laughed all the way to the bank at our expense! Shane and it's I CARE I REALLY DO! Shane
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