Spookywoods fx - fails to deliver

[terrormasue]

I received an email almost a month ago telling me that the rest of the pieces to my costumes will be mailed the following week!! Wow I was excited........lol I got an email 2 days ago telling me that they are working on the pieces. They will be mailing next week. 11/18/2010

[damon carson]

They didnt even come to Transworld last year that I know of. They kept posting they werent coming. That they couldnt afford to be a vendor there. That should have been the throwing up of the red flag right there for everyone!
Damon

[FearFactoryErie]

i guess if some vendor didnt send me my product. and then gave me the "round-around" and gave me hard time... with getting my refund back. and then seen them at transworld? u better put ur money on me.. me kickin their A$$

[graystone]

It's coming

TransWorld Show 2011 it's time to stop the stealing of our money! Dewayne I have not got my costume yet either! Shane and it's I want the costume and it better be what I ordered! Shane this time!

[Grimley]

I think it is time for a good ole fashioned boycott of deadbeat vendors. We need to spread the word on every forum and every medium. If you can't produce the items or refund the money you have no business in business. I am referring to Hauntatorium and spookywoods.

[danglin]

No luck yet!

We still have not received either a refund or a suit. The last email reply I had was almost a month ago. We have demanded (in writing) a refund at least 4 times.

It's two weeks after Halloween now, so there is absolutely no excuse why one of them has not contacted us lately to discuss this.

[SomeThingInTheIce]

if u make a prototype for the trade shows u must be prepared to fill those orders within 2 months!!! period. and it should be C.O.D . why should we put our trust in you. put ur trust in us!

You are so right! They know that they are going to sell SOME so why not get ahead of the game and make some damn product up front.

[FearFactoryErie]

i love seeing these threads!!! just keeps us newbies away from these vendors.
and dear haunts... i might be harsh for saying this. but really... are they good people ? if they were good people people, u would have received ur costumes/props months before u even opened!! or better yet a couple months after u placed the order!!!

just because they talked to u in a polite manner at these trade shows, doesnt make them good people. they have a silver tongue.... with no backbone to refund ur money or just plainly tell u that u wont get ur order on time as PROMISED. lol

i am lucky enough to have people msg me in private and send me emails telling me which are good... and which are not or just lucky to see these threads. thank you.
so far there 3 vendors im staying clear of.

hopefully the "bad" vendors will go out of business. or just changes for the better(doubtful).

the way i see it... is yes. if u make a prototype for the trade shows u must be prepared to fill those orders within 2 months!!! period. and it should be C.O.D . why should we put our trust in you. put ur trust in us!

i hope i dont come off to abrasive, but just seeing this kind of stuff makes me sick....

[Thorswings]

I received one of mine (the Monday after Halloween?!). Looks like its all there but the paint job was pretty basic.

[terrormasue]

OK Halloween has been over now for exactly 10 days. I still do not have all the pieces to my costumes. Has anyone else recieved theirs COMPLETE? Just wondering.

[terrormasue]

I still don't have all the parts to my costumes............BooHoooooo

[Twin Locusts]

Now that Halloween is over remember to check the Hauntcompanyreview.com site and rate these vendors. I'm with Shane on this we have got to do something about non-delivery of product. I say C.O.D. Maybe half upfront and the rest on possession. This is TOO MUCH keeping customers money and not delivering product. Only we can change this, we are the customer! We need to make our money count here. And Rick, you have no need to apologize at all. No one is upset with you and thanks for your help!! All of us haunt product consumers need to stick together. We are much stronger as a group than as individuals. We can make a change. Trans World here we come!!

Sue

Escrow is the only way, seller pays fees.

[terrormasue]

Now that Halloween is over remember to check the Hauntcompanyreview.com site and rate these vendors. I'm with Shane on this we have got to do something about non-delivery of product. I say C.O.D. Maybe half upfront and the rest on possession. This is TOO MUCH keeping customers money and not delivering product. Only we can change this, we are the customer! We need to make our money count here. And Rick, you have no need to apologize at all. No one is upset with you and thanks for your help!! All of us haunt product consumers need to stick together. We are much stronger as a group than as individuals. We can make a change. Trans World here we come!!

Sue

[terrormasue]

What I stated earlier in my post is the truth so help me God. I do not have complete costumes. You see where Krystal did promise me that she would send me the rest of the pieces soon. Today is Halloween and I do not have the rest of my costumes. She also told Rick, as he stated above, that she has 5 complete costumes ready to sell. Just pick one!! Well I am picking!!!!! I need the rest of the pieces to my costumes please!! I will help anyone who is in need but I do not like getting lied to. So Krystal, should I expect the rest of my costumes the week of Nov. 1st.? Hey I am good with that. I am good with someday soon getting my complete costumes. Again, Mark is an amazing talent but this is in no way shape or form the way to run a business. You do not take costumers money and tell then that they will have their costume in a few weeks with no INTENTION on delivering!!!!!! Its wrong in every sense of the word. Do not PROMISE what you can't deliver. It is so simple. Do not tell me "Your costumes are finished and they will be mailed out Monday and by the way I need the rest of the payment" and then don't MAIL THEM!!!!! Good grief, I suppose I am a bit upset. Krystal, can I expect the rest of my costumes to be mailed next week? I surely hope so.

Sue

[Grimley]

I am having the same problem with Hauntatorium and it is driving me nuts. If you realize you won't be able to deliver ask everyone for an extension OR REFUND THE FREAKING MONEY. Don't just keep it hostage and stop answering calls and emails. I implore you not to ever buy from either company unless you want a severe headache.