Spookywoods fx - fails to deliver

[brad]

I just sent a PM to Tony on here, and a new email to Mark telling him I have to know something soon.

I'll give it maybe 2 more days and see what happens. We open tomorow, and I have to have it soon.

[brad]

Larry, I was just logging in to send Tony a PM and saw the responses on here.

As far as I know, it's me, Sue, Shane, and Dewayne with Folklore that hasnt received their product.

I know for sure that the 3 of us minus Dewayne have tried contacting them since I made my original thread about this issue.

And I did pay with credit card in full on June 1st.

[terrormasue]

Larry, Thanks you so much for helping us with this issue. I paid with a check card. The funds came directly out of my checking account. There is no way that I can reverse the charges. Anything you can do will be appreciated believe me. Thanks again.

Sue

[drfrightner]

I think the BBB is a waste... I never call them for advice before making any purchase. However with this many people claiming missing orders I think we need to step in here and call Tony who lives there in the same town. Tony has to know what's going on... and or call Mark himself and get to the bottom of this.

I do think if you paid by CC you should simply do a charge back.

Who did or didn't do payment by credit card.

There has to be some sort of way to resolve this.

I will tell you what I will start doing from here on out... vendors who DO NOT take care of customers I willl remove them from my yellow pages data base which has sent over 100,000 clicks to their sites since we put it up. The Hauntworld Yellow Pages has really helped a lot of vendors with orders... furthermore we can stop them from being able to promote their products on our message boards.

But to say that is what we should in this case is premature as we need to make sure Spookywoods FX is or isn't going to come through here.

I put a call into Tony. Hopefully he can help.


Larry

[zachary]

Better Business Bureau anyone? This is getting sad that all these people are not doing anything about their orders but complaining.

This is why if i buy something, I take it with me right then!

[terrormasue]

Yes. I am having trouble also. I ordered 2 costumes back Feb. 24th. I have paid my money in full and thought the costumes would be shipped last week. I am unable to get in touch with either Mark or Krystal. I'm not a rich as some. Having several thousand dollars tied up with no costume is difficult for me. Please Mark or Krystal, can you call me or email me. Please!!!!! I am begging now......... I always have my phone on.

903-918-3889 SueGray@Eastman.com or terrormasue@yahoo.com

Sue

[graystone]

I must admit.....

I too have been trying to get Mark with no luck and I don't have my costume either. I think its time to ask for a refund if we can get it. Shane and its Mark what's going on man? Shane this time.

[zachary]

Is it too late to find a used one form someone else and get a refund?

[Twin Locusts]

Brad, for what its worth to an objective observer you have been more than reasonable in your expectations. Your actors can't wear, "we're bustin our butts" or "everyone's so busy". This is obviously a matter of business priorities and the tail is obviously trying to wag the dog. Apologists and excuses aside you've dealt with someone having your money and you having nothing in hand to show for it very well.

You're tenor and attitude through this process has been nothing if not professional. People that are building budgets to enter into, or expand, a haunt venture in 2011 are paying close attention, thanks for shedding some light.

[mindtumor]

Brad,

I once again think he will get in touch with you ... if he does not let me know and I'll do my best to contact him again. I know all the vendors I'm speaking with are telling me they are doing everything they can to ship orders this week. Did you try email?


If ANY vendor can't get you your stuff by this Friday that is a serious problem as almost all haunts will open. I hope he sends you your costume free freight.

I'm sure he's overloaded.

I hope everyone read my post about how to buy from vendors... don't let a vendor charge your cc until they tell you they are ready to build your product and ship within 30 days. If they don't do a charge back. End of story. Do everything by email so you have a trail of emails that show how they promise to deliver but did not.

You'll get your money back this way if a vendor falls flat. Still I'm hoping these guys pull through for you!!!

Larry

Every year we have problems. This year I ordered something the first week in Feb and still haven't gotten it. It was actually the only thing I ordered for the year, so whatever. From now on this is how we will have to make purchases sadly.

[drfrightner]

Brad,

I once again think he will get in touch with you ... if he does not let me know and I'll do my best to contact him again. I know all the vendors I'm speaking with are telling me they are doing everything they can to ship orders this week. Did you try email?


If ANY vendor can't get you your stuff by this Friday that is a serious problem as almost all haunts will open. I hope he sends you your costume free freight.

I'm sure he's overloaded.

I hope everyone read my post about how to buy from vendors... don't let a vendor charge your cc until they tell you they are ready to build your product and ship within 30 days. If they don't do a charge back. End of story. Do everything by email so you have a trail of emails that show how they promise to deliver but did not.

You'll get your money back this way if a vendor falls flat. Still I'm hoping these guys pull through for you!!!

Larry

[brad]

Nope! I tried callin Krystal 2 days ago, with no return call again.

There's still several haunters that havent received their costumes or any kind of contact from them either.

[zachary]

After all of this you still do not have a shipping date on a product that was suppose to arrive a month ago?

do you have an ETA yet? has issue been resolved?

[zachary]

When you can, can you get me an ETA on shipping date Mark?

Thanks

After all of this you still do not have a shipping date on a product that was suppose to arrive a month ago?

[brad]

Mark, for starters, I want to apologize. I never even saw the thread you made last week titled "Costumes shipping...". I have no idea how I overlooked it, but i did. Sorry about that.

And thanks for this thread addressing the situation. I knew of a few other haunters that had the same problem as I have.

The costume didnt get shipped when it was supposed to, and we dont have it for our commercial this weekend. I'll get over that, and work without it. I did have other plans for it too, but we'll just have to work around it.

The option was offered to cancel the order and say "forget it", but I love the outfit, and even though it didnt arrive when I was expecting it, I still get it.

I got word last wednesday that my order wouldn't ship for another 2 or 3 weeks. And this is what I was stressing most about, cause that falls well into the season for us.

When you can, can you get me an ETA on shipping date Mark?

Thanks