Spookywoods fx - fails to deliver

[shawnc]

PS: If he can satify EVERYONE I will REMOVE all threads about his company EVERYTHING. He needs to come through... I think this is fair.

That's great for him but is it really fair? Fair to him, yes. But what about his buyers? I think if a vendor has serious delivery problems it's only fair that potential buyers know about it.

I was thinking about making several large purchases last week for next year. Then it suddenly hit me what time of year it is. If I order right now, it's very possible that I wouldn't get anything until next summer so what's the hurry? But I would like to think that an early order puts me up at the top of the list.

Unfortunately with all of the communication and lost order problems some vendors seem to be having this would probably be the worst time to order, even if it is a year in advance. My orders might get lost in the shuffle.

Edited to add: And what constitutes "satisfy?" Some haunters have already opened. Just because they eventually do get a costume, can you consider them "satisfied?"

[zachary]

Does anyone besides tony live in the area to check in on the situation? I would have had tony actually put his hands on these costumes to be sure they are getting finished and actually exist, or at least just to see the progress. IS that still possible if Tony went there did he see them?
Haunters have more patience i guess than anyone else, if it was my costume it would already be a refund or a lawsuit. I do not give a flying F how great a product is, paying this company is bad business. Chargeback.

[TheHauntedOwl]

Something more is obviously going on here. We live in a digital age where people have cellphones, get emails, get phonecalls, get texts, etc. No matter how busy someone is, they could work 18 hours a day, if you have a business you check email, phonecalls, etc.
You have to think about this with a common sense approach...How many people are trying to contact him? He has not had literally 3 mins within the last 10-14 days to call even ONE person back with an update?

It could very well be what Larry stated above and he is just too embarrassed to come on a forum and say "look I messed up, I dont have the funds to return and I'm working on the costumes sorry for the delay". The scary part about this is that if he knows for certain that all future sales are going to be damaged due to this issue, I certainly hope he doesn't ignore you for another 6+ months because he quite frankly doesn't care anymore.

You guys are forced to speculate and think the worst because he refuses to contact you. If he replies now after leaving you in the dark for so long does it really make amends to the situation? If he is not held to the fire for this, the SAME situation will happen in the future. It says a lot about a person/company when they simply can not bother to explain what is going on...NOBODY is that busy that they do not have time to reply to people who paid them money.

Sorry for the long rant but reading these threads about inept business practices really frustrates me.

[creep house]

Larry , i agree with ya on why was this guy on here a month ago trying to sell more costumes ???

Are any of these vendors " Bonded " ???

In Texas .... with one of my businesses i have to be Bonded..
its like an insurance policy to protect the buyers ....

i smell fraud ! maybe not ?

sounds like he was tryin to get a few more " payed in fill " orders in
before he goes ..... BK !


I hope im wrong !!!

remember ..... if it looks like a duck and talks like a duck ... well u know the rest .


Casey .................. CREEP HOUSE

[graystone]

Guys

I have not heard anything from Mark the last time I heard from him was first of August and was told my costume was shipping soon. Larry I am not sure if I am the Shane Tony is talking about but if it's me I can say no brother I have not heard one word. What get's me is when people just tell you what you want to hear and I don't understand why they do that. If Mark's help quite why did he not tell us it's harder to accept that this late in the game. Shane and it's Mark what is going on? Shane this time.

[terrormasue]

Again, thanks Larry for looking into this. I don't understand why Mark or Krystal won't email or call or something. I hope they are not going out of business. One I need the costumes and two if no costumes I REALLY need my money back. Wow I can't believe they won't contact us. Like you said, I hope they did contact Shane. Happy Halloween everyone!!

Sue

[drfrightner]

I want to say FLAT OUT... that 9 times out of 10 I don't appreciate all the vendor bashing that goes on here. I think you all already know that. I think most of its unfair, in fact I think most of these guys do everything they can to get you the best service.

I posted that I would prefer if someone has a problem that is really at the brink ... try emailing me, Morris Costumes, friends of that vendor or whatever and see what can be done before blowing things out of the water.

I have got involved MANY times and every single time I did the vendor replied to the customer... in most cases it was just something falling under the cracks and it was resolved.

I'm stratching my head here...

Tony said he is owed a costume and he lives there and did not get it... Tony has told the guy to contact you all still you've heard NOTHING! I'm also scratching my head because just a month or so ago the guy asked me if I needed any costumes, why would you want to sell me a costume if you can't even fill the orders you have... I would probably being joining your ranks right now.

I HOPE Mark mans up and gets back to EVERYONE to either state...

1) I will get you your costumes next week, he's sorry, and flat out return your phone calls one way or another and tell you the truth.

2) Will return your money.

3) Or just man up and say I'm going out of business and won't return your money because he spent it... whatever the case something.

Just contact people and be honest and resolve this thing one way or another... I think in the next issue of the magazine we will list some deadbeat vendors if people open their attractions and don't get what they paid for with no return responses what so ever.

This I must admit is beyond anything acceptable.

If Mark can't come through with something TODAY ... KNOWING YOU GUYS ARE OPENING I think he might as well consider himself a vendor no one will order from in the future.

Larry

PS: If he can satify EVERYONE I will REMOVE all threads about his company EVERYTHING. He needs to come through... I think this is fair.

[danglin]

Folklore still doesn't have theirs either.

Guys,

I apologize for not being commenting on here sooner, but like everyone else, I have been tied up at the haunt. Like Brad and others, the only response I have received was Mark's comments on the forum. I, like Brad, have sent private messages and emails to both he and Krystal, and no response.

We opened last night, and sadly, had to have an area in the cemetery with no actor, because I don't have a costume. We paid in full, by check. I am not on here to stir up things with a vendor, but if I can't get a response after trying numerous times, and I don't have what I paid for, what are we supposed to do?

Larry, thanks for the help.

[drfrightner]

Couple things...

Let me suggest you working with Creature Corps, I just ordered an extra 30 masks and got them in two days. These guys are freakin awesome!!!!

They are charging extra right now but their costumes are cheaper to begin with. Either way Tony email me back and said that Spookywood FX had been in contact with Shane, and I guess no one else not sure. He also said the guys helper quit and he was doing everything by himself and was trying to get orders out... clearly that doesn't answer your questions.

He clearly knows about it and chooses not to respond to you or is simply too busy I haven't a clue.

Maybe Shane can update you since he claims he's talked to shane.

Larry

[Thorswings]

Guess I will have to add my name to the list. I at least paid with credit card so have recourse. We open next week! Was really planning on those costumes too dang it! Have tried to call but no call back or response to email.

[terrormasue]

I have not recieved a response yet. Anyone else?

[brad]

Tony said he WILL TALK TO HIM TODAY... he's working for Tony doing make up stuff and Tony said he will be discussing this with him TONIGHT!!!

Hopefully there will be some kind of report back later tonight or on Friday. Tony did want EVERYONE to understand he does NOT own Spookywoods FX... however he is going to talk to Mark and get some answers.

Larry

I thought about getting Tony involved in this again. In a way, this could affect his business solely for the fact that it has Spookywoods in the title. Many people may not realize that he is not a part of the costume company anymore.

[terrormasue]

Thanks Larry for helping out with this.

[drfrightner]

Tony said he WILL TALK TO HIM TODAY... he's working for Tony doing make up stuff and Tony said he will be discussing this with him TONIGHT!!!

Hopefully there will be some kind of report back later tonight or on Friday. Tony did want EVERYONE to understand he does NOT own Spookywoods FX... however he is going to talk to Mark and get some answers.

Larry

[SomeThingInTheIce]

At this point shipping anything out is still a loss to the haunt, haunts are opening and getting something after you open just SUCKS! Any prop or decor has already been replaced with something else and you may not even be able to get it in to the haunt if it has any size to it. This s%!t has to stop, some vendors are taking on to much work and can't handle it. I feel bad for those who are still waiting for stuff, you want everything to be just right when you open and even if your guest don't know that somethings are missing you do and it sucks. I hope that things will get better but some how I don't think they will.