Spookywoods fx - fails to deliver

[terrormasue]

OK I just got off the phone with Tony. First off I want to say how wonderful he has been to help with the situation. Also, he does not have any involvment with Spookywoodsfx anymore. Mark and Krystal are the sole owners. This is what Tony told me.

1. Mark is working day and night to get the costumes finished.
2. He will not post on the board until he is finished with everyone's costume.
3. We will eventually get our costumes.
4. No idea of the time frame involved here.

Tony has pleaded with Mark to post here or send everyone involved an email or some sort of notification. It is my understanding that will not occur. Tony actually saw and took pictures of some of the costumes that were almost finished. I can not advise anyone what to do here. I, however, am choosing to wait. If anyone would like to call me please feel free. 903-918-3889

Sue

[drfrightner]

Mark is doing make up for Spookywoods maybe you should all send Tony and email and ask him to fire Mark and or keep all of his money towards paying you guys back. You could also ask Tony for the local police dept phone numbers... I'd go after him big time.

Every single person who is owed a suit and or was asked to buy one should post their address and email one person can put together a list and go to the police. If it was a scam to get money from people with no intentions what so ever of delivery there should be legal ramifications.

Larry

[TheHauntedOwl]

You have to get everyone who ordered something and did not receive a product together and file a complaint with his local police department. You have to get the amounts you paid, when you paid it, to whom you paid it, etc. Make sure you have a copy of the receipts, ALL communication you had with him (emails, PM's, etc.). Have the first person contact the local police department, and once a case number is given have each subsequent person file an additional report referencing the first case #. They WILL resolve this for you one way or the other, and you'll at LEAST gain some type of knowledge as to what happened. The IMPORTANT thing to remember is that the local police department has to know this happened to MANY people and not just one person. If they think this is a one off type situation they are less likely to follow up. You have to let it be known that this is a far reaching event.

It's your only chance to light some type of fire under his behind, and the longer you wait to do it the worse it will be for you.

[iamscared2009]

Brad

I'm trying to hang on to any hope out there. What should we do next? I called my bank and because is has been over 7 months they aren't sure what VISA will do about getting my money back. I paid with a VISA check card. This almost makes me want to just throw in the towel on the whole thing, haunt and all....This is so wrong. Any suggestions? $3000.00 is a lot of money to me.

Sue

wow!! we talked to them 2 weeks ago... they were going to sell us a suit, good thing i waited... but if enough of you call the police in the state and city he lives and make a report, they will go talk to him, the police will get back to you faster... its still theft, if he took the money and was never going to give any costumes to you guys. if you bought through the internet, and got nothing... it falls under wire fraud, google ifcc, for fraud on the internet. its run by the fbi and local police and every state has special police now to deal with internet fraud. if you file with the ifcc in one week, they will be at his door.. i know this because my brother is high ranking in the LAPD...

so call his city police, make a report, file on line with the ifcc put heat on him and he will get moving or he will let eveyone know he Fuc*ed up..

thanks jay and yen

[zachary]

This almost makes me want to just throw in the towel on the whole thing, haunt and all....This is so wrong.

Sue

Do not let it discourage you that much, I hate you spent all that money and prob will not get your costumes ;( your haunt looks great! Keep it up...your event is better than this costume. Big bones sticking out of skin suit looks kinda silly to me, IMO anyway.

As for spookywoodfx...even if you get the costumes clearly they have no idea how to run a business AT ALL, but like i thought, this was too fishy 2 months ago!! At least 1 person should have got a costume by now, which has not happened in months...HELLO! :roll:

[terrormasue]

I'm trying to hang on to any hope out there. What should we do next? I called my bank and because is has been over 7 months they aren't sure what VISA will do about getting my money back. I paid with a VISA check card. This almost makes me want to just throw in the towel on the whole thing, haunt and all....This is so wrong. Any suggestions? $3000.00 is a lot of money to me.

Sue

[graystone]

Disappointing

Is all I can say! What a year! Shane and it's Mark? Shane this time.

[drfrightner]

Clearly you are NOT going to get your costumes... if you were he'd already had gotten back to you. I would say at this point that YOU SHOULD NEVER order from this guy again like as in EVER.

This is very very disappointing.

I'm going to remove his listing from my vendor page and will ban him from ever posting anything about selling stuff on my websites.

If he wants to do another company he'll need to promote that product on some other website. In fact in the next magazine we'll make sure to WARN people NOT to order from him ever again.

Larry

[Thorswings]

Late as in next week late or late as in next year late? If its next week that works, if its next year I will find someone else to get me what I want.

[terrormasue]

I got in touch with Tony and he tells me that we will get our costumes but they will be late. I am good with that. I was worried my money and the costumes were gone. I still wish that Mark or Krystal would post on here or actually email or call one of us to just tell us whats up. Again their work is amazing and I really want the costumes. Tony, thanks for getting back to me. I hope this helps ease everyones else's minds. We will get the costumes, but they will be late.

Sue

[graystone]

Mark

What's going on man? Atleast come here and tell us all we are not getting costumes we might understand given a reason but ignoring us is doing none of us good especially you. Shane and it's come on man. Shane this time.

[Twin Locusts]

Something more is obviously going on here. We live in a digital age where people have cellphones, get emails, get phonecalls, get texts, etc. No matter how busy someone is, they could work 18 hours a day, if you have a business you check email, phonecalls, etc.
You have to think about this with a common sense approach...How many people are trying to contact him? He has not had literally 3 mins within the last 10-14 days to call even ONE person back with an update?

It could very well be what Larry stated above and he is just too embarrassed to come on a forum and say "look I messed up, I dont have the funds to return and I'm working on the costumes sorry for the delay". The scary part about this is that if he knows for certain that all future sales are going to be damaged due to this issue, I certainly hope he doesn't ignore you for another 6+ months because he quite frankly doesn't care anymore.

You guys are forced to speculate and think the worst because he refuses to contact you. If he replies now after leaving you in the dark for so long does it really make amends to the situation? If he is not held to the fire for this, the SAME situation will happen in the future. It says a lot about a person/company when they simply can not bother to explain what is going on...NOBODY is that busy that they do not have time to reply to people who paid them money.

Sorry for the long rant but reading these threads about inept business practices really frustrates me.

This isn't a rant its consice common sense, well put.

[smasters]

I finally agree with Larry for the first time, at least his last comment. How come he did not do this with the other vendor situations? I know for a fact Larry kicked off a couple of members for bashing vendors. Has he finally see the light? OR

Marks not his friend.

If you see the light Larry you need to reinstate the members you booted.

They were right all along. Do the right thing

regards
Smasters

[TheHauntedOwl]

I order two costumes with Mark back in Feb. 24th. It have been exactly 7 months! 7 months and no costumes and no money. My money is gone.....

If he really did ask Larry if he needed anything for his haunt in the last few weeks that is bad bad bad bad news. He can't even get back to a customer in 7 months who PAID, but he's looking to take on more orders(money)????

There is no possible scenario that can even come close to making sense on this one...I just hope when/if the story gets resolved positively it's not one of this "all forgiven" type of thing. This is a SERIOUS issue.

[terrormasue]

I order two costumes with Mark back in Feb. 24th. It have been exactly 7 months! 7 months and no costumes and no money. My money is gone.....