Spookywoods fx - fails to deliver

[SomeThingInTheIce]

Wow just Wow, to bad too because the costumes looked to be awesome. I don't think you will see this company around any more.

[graystone]

Sad

I was afraid that would happen. Lot's of times vendors do that so they can say "hey I shipped it" Shane and it's sad just plain sad! Shane this time!

[terrormasue]

FYI,

Well, I received my costumes from Spookywoods. I hate to do this but I have to be honest here because I do not want anyone else to experience what I have gone through with this company.

Back in Feb I ordered 2 costumes from Spookywoodsfx, the Decayed Corpse and the Anubis and an extra set of hands.
I paid ½ of the money at that time.
I was promised the costumes in August 2010, September at the latest.
I called in June to pay down more money, Krystal called me right back, I gave her permission to charge on my card.
The costumes were almost finished at that time.
August came and went, no costumes.
Mark emailed me in Sept. the following emails.

9/4/2010
Hi Sue, Krystal wanted me to let you know that we will be shipping your costumes out on our trip to the post office next week. Should she charge the same card?
Thanks!
Mark

Krystal called on the 4th asking for the rest of the payment because my costumes were ready and would be shipped out that Monday. I asked her for a receipt and a tracking number. She replied, no problem. The money was removed from my account 2 days later. I called on Monday to get the tracking number from Krystal, she never did answer the phone nor answer my emails nor did she ever call me back with any information at all. So now I was getting pretty worried.

I then received this email from Mark on the 15th of Sept.
9/15/2010
Hi Sue, sorry for the email if you have already spoke to Krystal today. I screwed up. I didn't have your gloves finished today, thought I did. Costumes are ready now we are waiting on ME. I'll be finishing up the sets in the next day or so….

OK So I am OK at this point. Mark tells me that my costumes are finished and complete and that he is waiting for a set of hands to finish.
My money is gone and I had no costumes at this point until yesterday. My costumes, thanks to Tony, arrived in the mail. The only problem is not all of the pieces arrived. The following is a list of parts that are missing from my Anubis and Decayed corpse costumes. Now remember, MY COSTUMES ARE FINISHED, this was told to me by both Krystal and Mark that my costumes are done.

1. I have no Anubis head! Oh my, no mask! What good is the body without a head.
2. A set of hands
3. All the detail on the Decayed Corpse ie. Moss and torn flesh
4. Two black out masks
5. The Ankh necklace for the Anubis
6. The decorated latex flap that goes over the skirt at the front of the Anubis costume

I have in my possession an Egyptian Soldier that I ordered, and received without any problem, last year from Mark and Krystal. The quality and detail is perfect. The costumes I received yesterday are a much thinner latex, the paint job is quite different, more grey then the brown like that of the Soldier. The Decayed Corpse has little detail compared to the picture. I still have no receipt for any costume. I bought some moss to put on the Decayed Corpse and hopefully I can get some instruction to paint a bit more detail on them. But I do want to say that even though what I received seems a bit less than that of the costume before Marks work is still amazing. He still is such a huge talent and such a fantastic artist. I hope and pray that I will someday receive the rest of the parts to my costumes. Had it not been for Tony I would not have what I have! He mailed them to me. Again, Tony has nothing to do with Spookywoodsfx anymore, he was just trying to help.

Sue


However I did just receive this email. So they are working on the costumes and will get everything out as soon as possible.

Hey Sue,
I will get them out as soon as possible, I’m aiming for this week. I’m sorry everything is taking so long, like I said before, I usually only do the office work, so I was thrown into this and had to learn really quick like. If you wouldn’t mind, make sure I did not send you a set of gloves that were both for the same hand, I did someone, trying to figure out who it was.
Thanks,
Krystal Goodson

[FEAR ASYLUM]

jay you dont need any suit to scare people man you are naturaly scare cracker lol

[iamscared2009]

Spookywoods fx - fails to deliver

if anyone gets a suit and does not want it, email or pm us and we will buy it off of you..even if its well after halloween.. thanks jay and yen

[danglin]

Krystal emailed me on October 6

Brad/Sue,

Krystal emailed me on October 6. She said that Mark was having to put all of the suits together, because their other help bailed on them. I let them know that I wanted our money back. She said they are working hard on the suits, and that she would have to check with Mark regarding us getting a refund. Their biggest problem is getting the suits put together right now, according to her.

Hopefully we will get a refund. We do not need the suit now.

Good luck to everyone on this.

[graystone]

Sad

Not a word! Shane and it's not 1 word! Shane this time!

[terrormasue]

Oh my!! I can't believe it, you actually got a response. I have emailed Krystal several times in the past few days. I have recieved no reply. Well at least they are alive and Mark is working on the suits. Thanks for posting this. Has anyone else heard from or recieved any poduct from Mark? Just wondering. Hopefully they will be arriving soon.

Sue

[Grimley]

Its nice when they can respond to an email. Probably took 30 seconds.

[brad]

Woops!!! I guess I shouldve checked my email before I posted that last post.

Krystal emailed me a few days ago!!

She explained some of the situation they are going thru, and said the suits are deffinately getting made by Mark by himself.

There's still no good ETA on the suit, but at least I know something more now than before.

Any one else get contacted recently?

[brad]

Ok, now that Im not too busy and now have time to think....

Are there any updates on this mess? Anybody on here been contacted at all or recieved anything?

It has now been over 3 weeks since this thread was created.

Mark posted these words: "I havent attempted to avoid you in anyway what-so-ever."

But it seems that no one has heard anything from Mark himself. Props to Tony for looking into it, but nothing from Mark or Krystal.


Dewayne, did you get your money refunded yet?

Also, after seeing an outfit (from a different company) at another haunt, and seeing the lower quality of it, Im getting concerned that since Mark is "rushing" to get them done, that they wont be as good as expected of his company.

[TheHauntedOwl]

So everyone should have their money back in time for Halloween - October 31, 2013. I'm sorry, I've seen government at work and that's how much faith I have in them.

Something else to remember is every state has different laws, and every municipality will enforce them differently.

This is an internet forum and there is just really no reason to keep trying and make a point which I know is valid.

ok so according to the authorities where Spookywoods FX is located, I could do this next year:

I will create a business called HauntedOwl Costumes. I will goto TW convention and I will sell costumes at $2,000 each. I will have a prototype there that will blow you away and it will be worth it. Next I will get 50 people to order from me and pay me up front. I will simply say "the costumes will ship as soon as they are completed".

I will then make only the gloves for the costume in the first 3-4 months, then I will make the neck piece in the next 3-4 months.. eventually I will get around to making the costume in about 3-4 years and ship it out.
So according to a few people in this thread it is completely legit, and nothing about that is illegal. Since I have no intent of not delivering a costume I can take as long as I want, not contact anybody, etc...while collecting payment in full up front...Why didnt I think of this before?!?!?!?!!? Bill Gates will be asking me for a loan before long.


Ask yourself this, why can companies only charge your credit card for the full price of an item only when it is ready to ship?
Anyways..good luck to all that are hoping to get a product. Really crappy situation but if you are this patient and happy to wait more power to you.

[xxxdirk]

Have only ordered form Spooky Props once, and got my items with no problem back in 2007 or 8. However, I have had a problem with a non haunt company a while back and had paid by credit card and never got the service I was promised. I contacted the dispute department and got 100% refunded!!!

[danglin]

We want a refund now instead of the costume

I sent him emails last week asking for a refund instead of the costume, but haven't gotten any replies. We have already been open two weeks, and we have already had most of our media events and made other costume arrangements. However, all of their email boxes are full, including his pm box on here. I don't know any other way of getting the message to him than posting it here.

I love his costumes and would love to have it in the show, but we had to purchase other costumes and makeup, so I want the money back to cover those costs instead.

If anyone has contact with him, please pass this message on to Mark.

Thanks,

[drfrightner]

I talked to Tony today and he told me Marc is sleeping in his shop and is trying to fill orders and says he will... I told Tony that one weekend is already down in October what does it matter now. At the end of the day if he comes through great if he doesn't you should figure out a plan b.

Larry